Mug Samples Policy
We realise choosing promotional merchandise over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below.
- We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
- Maximum dollar value is $20 or two types of any one style of product. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.
- If more than two types of any one style of product, or the total sum of samples is over $20, we require payment of samples (at the 100 rate on the website). We are happy to credit this back if an order is placed and samples are returned. Please note though the credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit.
We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.
The PromotionsOnly Team